Who we are

Our website address is: https://www.pdsw.org.uk.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with & how long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

Updated May 2018

A new privacy data law (The EU General Data Protection Regulation) is being introduced into the UK in May 2018. As a result, organisations across the UK including Pavilion Dance South West are updating their privacy notices.

We won’t be changing the way that we use your personal information, but we will clearly explain how we use it and your rights in relation to the data we hold about you.

We’ll also explain how we keep your information secure and the types of information we collect. As with all new regulations and policies, this information will evolve over time.

What information is being collected on the people that Pavilion Dance South West (PDSW) interact with?

We collect information from most of our customers when they book event tickets, classes and participation activities. This usually includes your name, address, phone number and often email address. Within our class and participation activity settings, we sometimes collect relevant information related to the participants’ medical wellbeing. We also collect information about people we regularly work with within the arts sector as part of our regular interaction with them.

Who is collecting this information?

Ticket and events information along with data related to classes are collected by our front of house bookings team here at PDSW. Online transactions arrive through the PDSW website and are passed to our ticketing system supplier Spektrix for processing. Information surrounding our professional and industry engagement work is collated by our engagement and programming teams.

How is it collected?

All of our customer and engagement data is stored on Spektrix. This is primarily the system used to process ticketing transactions and make intelligent decisions around marketing. We also have business-critical systems that hold a limited amount of data such as SAGE which may hold some of our customers’ financial processing information for invoicing etc.

Why is it being collected?

All of our customer and engagement data is stored on Spektrix. This is primarily the system used to process ticketing transactions and make intelligent decisions around marketing. We also have business critical systems that hold a limited amount of data such as SAGE which may hold some of our customers’ financial processing information for invoicing etc.

We ask for customer details when processing transactions for four standard reasons –

1) If an event was to cancel, we are then able to notify the customer as soon as possible.2) If the customer loses their ticket, we can safely replace it and eliminate duplicates.3) If a customer pays by card, the card issuer may issue a fraud check against the card details. This assists both PDSW and the customer by limiting fraudulent card use.4) The data helps us to make informed decisions about when we can and cannot contact our customers in the future and by what method. This is based on questions that have been or will be asked either by our team or automatically by our system.

Our data on engagement and programming professional contacts is collected and maintained in order to create a two way dialogue between ourselves and the industry within which we exist.

How will it be used?

As a customer of PDSW, your data may be used under a variety of circumstances –

Who will it be shared with?

We will only share your data with organisations that you have chosen to share your datawith. There are three options for sharing –

  1. Your data will not be shared with other organisations.
  2. You have consented to share your data with companies that we think are relevant to your experience with us.
  3. You have consented to share your data with a specific company or companies whose show you have booked to watch.

Your sharing preferences can be managed by logging into your customer account at www.pdsw.org.uk or by calling our box office team on (01202) 203630. They can be changed at any point by yourself.

What will be the effect of this on you as an individual?

The new GDPR regulations will not change the way in which PDSW uses your data specifically but it presents us with the opportunity to explain clearly how we process your data and to ensure we are following best practice.

What can I do next?

You may wish to log into your customer account via our website and check your contact preferences are set the way that you would wish them to be. They are yours to set.

Alternatively, there are number of ways to react to our actions as they occur –

If you receive an email from us and no longer wish to receive contact, please click unsubscribe.

If you receive post from us and no longer wish to, please email info@pdsw.org.uk or give us a quick call on (01202) 203630.

You may also wish to have your personal details removed from our database if you no longer have any active purchases with us. This will remove your name, address, email and phone details until you next book online or choose to book in advance over the phone. Please send an email to info@pdsw.org.uk if you wish to be removed, or give us a call on (01202) 203630.

If you have any have further questions about the way that PDSW is managing your data or how GDPR might impact this, please email info@pdsw.org.uk

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